Shipping policy

Please note that most orders go out within 3-4 days.**  There may be some exceptions if a piece is out of stock.  If this happens, you will receive an email with an estimated ship date.  If an item is a pre-order, the shipping estimate will be listed in the product description.  Framed and gallery wrap pieces are not normally kept in stock.  Framing and gallery wrapping can add an additional 15-22 business days to the ship date. Please contact us via the Contact Form on our site with special requests or to check stock on an item.  Signed artwork may take longer to ship (up to 3 weeks) depending on artist availability.

If you would like to combine shipping on multiple orders, please email us so we can change your order to a different process (please note that we may not be able to accommodate all requests, especially on framed and gallery wrapped items).  If you note that you want combined shipments during the order process, we may not be able to accommodate you as our shipping labels are automated. If you have placed an order with multiple items and an item is out of stock, the order will generally be held until all items are in stock.  We do not ship items as they becomes available unless requested.

We ship via Fedex Home Delivery/Ground and USPS Priority/Ground Advantage. The majority of our shipments originate from our warehouse located in Burbank, California. Please note that Fedex does not ship to PO Boxes unless there is a street address listed in addition to the PO Box. Currently we only ship within the United States and Canada.  International orders can be placed with our partner gallery Pulse Gallery.

We are not responsible for missing packages once a shipment has been marked as delivered if a no signature option is chosen. If you need to have a signature required for delivery, please choose an option that requires a signature. If your package shows delivered but you have not received it, please check around and ask neighbors if they have it. If you think it was stolen we recommend filing a police report in order to file a claim with the carrier.  You can also contact USPS for more information at this link

Oversized pieces with a shipment option of USPS chosen may be changed to Fedex to ensure safer delivery. 

Lithographs, silk screens and rolled canvas print prints are shipped rolled in tubes. Orders of 6 or more rolled prints are not guaranteed mint.  We recommend splitting orders for rolled orders above 6 prints to minimize possible damage. Giclee paper prints ordered with lithographs, silk screens and canvas prints will be shipped rolled unless there is a request to ship flat noted on the order.  Additional shipping costs may apply.  Giclee prints larger than 13" x 19" sized may be shipped rolled or flat depending on the shipping method chosen.

Please note that international customers may be subject to additional customs charges or clearance fees.  Acme is not responsible for these additional fees.  Orders are marked with the full order value for customs and will not be sent at lessor values or as samples.  Tracking information for USPS may not be in real time and orders may be received before USPS has updated their website that they have received the package. 

Please note that orders returned as unclaimed will not have their shipping charges refunded.  If an order is requested to be reshipped after being returned, additional shipping charges will be added. We recommend using the tracking number provided in the shipment confirmation email to track your package - this is the best way to stay informed of any delivery issues.

**orders placed during sales, holidays or trade shows may take longer to ship out, original production cels may take longer to process and ship