DO YOU SHIP INTERNATIONALLY?
We do ship internationally via USPS First Class International Mail & USPS Priority International Mail. International customers are responsible for any customs fees assessed by their country. Customs can delay a shipment from 3 days up to a month depending on the location. Unfortunately we can't do anything to speed up customs processing.
WHAT SHIPPING METHODS ARE AVAILABLE?
US orders ship via USPS Priority Mail with signature or no signature options or Fedex Home Delivery. At select times, US orders over $100.00 are eligible for Free Shipping which is USPS Priority (no signature). Please note that San Diego Comic-Con pre-orders are pick up only and can not be combined with other products on our site for free shipping.
International orders ship via USPS First Class International Mail (uninsured) or USPS Priority International Mail (with insurance)
Pins shipped via the First Class Mail option are shipped in a padded envelope.
International orders are subject to import duties, taxes and charges which are not included in the item price or shipping charges. **These charges are the customer's responsibility.**
Please check with your respective country's customs office to determine what the additional costs are prior to shipping. Customs values will not be marked below value or as gifts because US and International government regulations prohibit such behavior.
We currently do not offer local pick up. Please note that once an item has shipped, we can't make changes. Please make sure that your shipping address is correct when you receive your initial order confirmation.
Orders that can not be delivered and are returned to us will not be refunded shipping charges. We are not responsible for incorrect addresses or unclaimed items. If a returned order is requested to be reshipped, additional shipping charges will apply. When an order is shipped, an email with the tracking number is sent to the email address listed on the order. The tracking number is provided so the customer will be able to see an estimated date of delivery, failed delivery attempts and customs delays as well as other helpful information through the carrier's site. Once a package leaves the US, we recommend tracking the package through the destination country's website as USPS may not update or show customs info. USPS only delivers to the destination country's local mail service and is not the actual final delivery service.
Orders shipped via USPS First Class US/International Mail are not insured and will not be refunded or replaced if the package is damaged or lost. We cannot put traces on USPS First Class International Mail packages. Orders shipped via USPS Priority Mail (no signature required) will not be replaced if the package is listed as delivered on the carrier's site. Exceptions may apply on a case by case basis.
UK CUSTOMERS - if your First Class International package is showing delivered on the USPS site, it most likely means that it has been delivered to the postal office in the UK. Please use your tracking number on the Royal Mail site for final delivery details.